Really nice rooms and very friendly staff.

Really nice rooms and very friendly staff.

However...

We checked in at 12:30pm and our room wasn t ready, fair enough. We left our bags with reception and headed out to the footy. We returned at 7pm to find our bags still sitting on the floor in the reception. The people in front of us had the same issue and raised it with reception staff. They were assured that the luggage was looked after but that isn t really the point is it. When you pay for a 5 star hotel a degree of service is expected.

The mini bar had one can of local beer and one can of Heineken. Each 330ml can was an exorbitant $12. Two beers for a double room. Really disappointing. Surely I m not the only one who looks forward to having a few beers in the hotel room before bed. They seem all too happy to charge 5 star prices without offering a 5 star selection. Bottled water was an even bigger rip off at $7.

It s the best hotel in the area and ultimately we enjoyed our stay. Just a few of the basics letting this place down.