Brian Bush

Review of Fletcher Ford

It was time for my yearly check up on my Ford Fusi...

It was time for my yearly check up on my Ford Fusion, so i came to Joplin Ford to drop off my car and get my recalls done, an oil change, and i saw they had a coupon for Balance and Rotation for $45. So i waited 2hrs, which was not bad and i recieved my car. Upon driving the car, i could hear noises coming from the front end and some grinding when i brake. I let it go for the weekend only because i thought it was just the tires settling after the rotation.

The noises got worse, so i made an appointment to the Ford in Shawnee Mission, Ks to have them look at it since i could not make it back to Joplin just yet. I was informed it would cost me $70 to have them look at it. I called Joplin Ford to speak to a Lorie Black who is the SD supervisor and she was not very helpful with understanding my situation, but did tell me to bring the car back and could be just a clip.

I had to wait a week, but i called 3 times to make an appointment and explained the situation to 2 people. The girl Hannah i believe her name to be put me on hold and it hung up. I called back and a male answered and when i told him my name he placed me on hold and it immediately hung up. So i called a 3rd time and it went to someones voicemail.

I called Ford directly, who told me to go to the Ford In Liberty Mo close to my job and they were able to find the problem and correct it easily. If you go for service here... id suggest you get simple stuff done and go to a reputable place for major repairs unless you are forced to go to a dealership remember there is Carthage and Miami that you can go to as well for repairs.

I gave 2 stars only because they got the oil change right. If i could go negative i would have just given a 0 rating or a 1, but this is me being nice.