As always, my service advisor was friendly, pleasa...

As always, my service advisor was friendly, pleasant, knowledgable and helpful. He always is "five star" to me.

Pricing was fair, but not cheap.
I received a 15% off birthday coupon which made the cost reasonable.
However, the coupon does not apply to "shop supplies" which added up to be quite a bit. I wasn't happy about that.

The waiting room is sparse, and connecting to the wifi was again difficult and spotty. I wish you'd fix that! I've been complaining about it for five years. Even when I got connected, I got disconnected several times. This was a big deal since my two hour service visit (per the girl who made my appointment on the phone), became three hours when I checked in with Tim. I was finally released after three hours and forty five minutes, which meant I had to navigate rush hour traffic in Tyspns Corner. Not my idea of a fun time. Plus, while it looked like that had washed my car, they had not. Or, they did a reslly crappy job. You pick.

I'm going to give them five stars because my service advisor is really a great guy. But overall, I'd put a few asterisks next to it per my comments above.