Katharine Bant

Review of The Skinny

I am a new customer and purchased two sugar free s...

I am a new customer and purchased two sugar free syrups from The Skinny Food Co - salted caramel and white chocolate. Salted caramel is much nicer in my opinion. My delivery arrived today, a week after I placed the order which I thought was fine considering we are in the middle of a pandemic.

The reason for my low review is because unbeknown to me, when I placed the order I was signed up to a subscription. Apparently this was an option at checkout, but I didn't notice, it wasn't at all obvious. I contacted customer support and asked them to cancel my order and refund me as the subscription was a mistake. I've only just received my original order so need time to try it out before re-purchasing. I was told that they are unable to cancel and refund existing orders but they will allow me to return the item once received. I will have to pay for the postage to return the item which is almost the same cost as the syrup itself, so this seems a little pointless. My account was debited today, the order hasn't shipped yet, it would have been nice if they could have been helpful and cancelled the order and that would have built a bit of customer loyalty, but unfortunately not.

I would be willing to accept the blame as I should have read the website more carefully when I placed the order, except for the fact the subscription I was signed up to was 1 bottle PER WEEK. Please bear in mind these are massive 450ml bottles there is absolutely no way someone would go through one of these bottles per week with just normal household usage. This is clearly just a money making scam - Skinny Food Co are basically tying to trick people into mistakenly selecting the subscription service and then refusing to refund people, I can see there are many other reviewers who have also had the same issue.

It's very disappointing that the company would use such dishonest tactics, please be warned and do not purchase from them. As a new customer there was an opportunity for Skinny Food co to be helpful towards me and they would have earned a loyal customer, I probably would have repurchased items in the future as the products seem decent, but now I feel I have been tricked into something so I definitely won't be purchasing from them again.