The desk itself seems like it would be nice, but I...

The desk itself seems like it would be nice, but I wouldn't know as of yet because of their TERRIBLE customer service. Desk came in a few weeks ago, and we are moving into our office this week. As I'm putting it together, I noticed I am missing 4 crucial pieces for the desk to even stand upright. That's ok, we still have a week to get them before the office go-live date, and the items originally shipped within a week. Contact customer service online, and sent them everything they requested within 5 minutes. No response whatsoever by lunch, so I called. The guy who answered said, "Allison is at lunch right now, but I can have her call you as soon as she gets back." Never received a call. Emailed her again that afternoon...still no response. It is now 5 days later, I have received no word from Allison or ANYONE at uplift, I have $3,000 worth of metal and wood sitting in my office, and no place to work...

They are INCREDIBLY ready to blame COVID on everything, and everyone I talked to (can't remember the guys name I spoke with) is extremely non-committal, and clearly looking to do the bare minimum.

Our teams are working 12 hours/day currently to meet the demands of our clients. A good company adapts. While I understand they are probably very busy given so many people are working from home, they may want to invest in better employees who will go the extra mile to keep their customers happy (especially those who could potentially be large corporate clients...)

With the price of these desks, that is the LEAST you can offer your customers...a timely response. Still no idea when I may have a functioning desk.