Christina Daly

Review of Kelly Ford

I would probably give this dealership a zero if it...

I would probably give this dealership a zero if it were an option. We purchased a pre owned truck from Kelly Ford and we re constantly told the car would be ready day after day and waited almost two weeks. They gave us the truck with a broken right mirror which was very disappointing, we took the truck to our mechanic who said that the brake pads were so thin they needed to be replaced immediately and there was also a strange noise coming from the air filter.

We then brought the truck in to be serviced within the 30 day timeframe (which is a LAW) and the service continued to go down hill. They continued to string us along about when the vehicle would be ready which created issues as we only have one car and had an event to be at. They said they would not fix the Filter because it was not a safety risk despite selling us the car that way. They had to actually put new routers on the car because of how bad of condition the brake pads were in when they sold us the vehicle. They finally called my husband hours later to say everything was all set and he got a ride to the dealership only to wait over 45 more minutes while they did absolutely nothing. After all that they actually tried to charge us over $600.00 to fix what should ve been inspected before they sold us and which is also against the law. I have never written a review but was so disappointed by the dealership as a whole from start to finish that I couldn t not. I would never go back here to buy a car nor would I ever let anyone I know but a car from here. Terrible terrible terrible.