Kay Metropoulos

Review of Belterra Casino Resort & Spa

Horrible horrible front desk service at the hotel....

Horrible horrible front desk service at the hotel. Long lines to check in - the receptionist left for 15 minutes - nowhere to be found. When I finally got a room it was smoking. I asked to change it - there were no rooms - but I could go 8 miles away at 11 pm at night. They said they would treat my room and I would need to leave for 30 min. When the person came to do this - I was told I needed to leave for 2 hours. The housekeeping person was very kind and apologetic. The story goes on - but I know the hotel will not care/change. What a disaster - it is too bad this is such a poorly managed hotel.