THIS PLACE IS TERRIBLE, After waiting 14 days for ...

THIS PLACE IS TERRIBLE, After waiting 14 days for a phone, the on they delivered was broken, i sent it back for a full refund and was told to wait 2 days. There was then a fault with the system and it was sent to the finance department. Wait another 2 days. i did. I was then told 3 days later that it is being sent to the finance department for investigation and to wait 3 more days. It took just under a month from when they received the phone! TERRIBLE COMPANY WITH TERRIBLE CUSTOMER SERVICE!