Jeff

Review of Hollywood Roosevelt Hotel

The front desk clerk tried to scam us with made-up...

The front desk clerk tried to scam us with made-up mini-bar charges. At check-out, he mentioned cooly that $103 was charged for the mini-bar, even though we did not touch any of the food and drinks there. I told him so and he quickly canceled the charge. When I asked him how the mistake occurred, he had no explanation. He may have assumed that we were foreign tourists with limited English ability and few resources for recourse against a made-up charge and thus easy prey. He failed to print or email the final invoice.

Later, when I looked at my credit card account, I saw a charge of $196! I called the billing department to complain, they promised to investigate and get back to me the following day, which they did not do. I'm finally got a refund after calling my credit card company to dispute the charge.

Furthermore, the mere fact that they have a mini-bar loaded to the brim with extremely overpriced alcohol in the room is a testament to the low class of this hotel. It is really bait for the weak minded.

In addition, the rooms were not well maintained, and the staff was unresponsive. We mentioned that the cold water faucet of the bathroom sink was loose, but it was never repaired in the next two days.