Barbara Christie

Review of Jenkins Acura

Despite passing up one of the largest auto malls i...

Despite passing up one of the largest auto malls in Daytona, a search on the Web yielded EXACTLY what I wanted, i.e., a white Nissan Murano, previously owned, with Car Fax report, auto train warrantee and low mileage. Named, aptly, after a work of art (Murano Glass in Italy), its 'line and form' continued to fascinate the Designer in me. A call to this dealer, at first, yielded disappointing results when I was told it had been sold. However, the salesman ASSURED me he had something comparable that would PLEASE ME. Not so, plus the story he told about my car 'probably needing a $2K repair, led me to the water...and I brought the WRONG car, driving it home 60 miles away. BETTER NEWS: Phoned the next day; spoke to the same person who listened and promised to call me back. Four hours later, and still very concerned, I called again, this time asking for the President's office. My message went into voice mail (as I didn't know HE was away for a few days...that was on a Thurs.). THE BEST POSSIBLE NEWS: Mr. Thomas Formanack, ONE of the Pres. of this 6-car dealership, called me Sat. morning! He asked what drew us to that dealership and about our experience. I reiterated, stating that 'had the Nissan Murano been available, it would have been a 'slam/dunk,' since I fell in love with that car over five years ago.. He, too, promised a return call. GUESS WHAT? Within 30 mins., this man KEPT HIS WORD and played music into my ears with the following sentence..."I have your Murano." I was OVER THE MOON and asked when we could return the 'wrong' car for the car of my dreams.' He said, "Better yet, Didn't you state your husband was on a walker and you were on crutches, having sprained your ankle a few days ago?" Affirmative. (WOW, this guy REALLY listened!) He said 'THEY' would bring out the Murano (thus saving us a l20-mile round trip); picking up the first car and just have us resign the paperwork. WOW, WOW, WOW! Talk about satisfying the customer, above AND beyond my wildest dreams. We LOVE, LOVE, LOVE this new car, insomuch as one can love an inanimate object. IT has all the 'bells and whistles' including a backup camera, leather interior and moon roof (for HIM; I'm a 'STAR' person). THANK YOU, Tom Formanack, from the top to the bottom of our hearts. If we could give you SIX stars, we absolutely WOULD!