Purchased 5 Xclaim Xi-1 WAPs of these guys 3 years...

Purchased 5 Xclaim Xi-1 WAPs of these guys 3 years ago. Have a neighbour who requires a wifi network in his house so I offered to help him out. He will require approximately 5 WAPs. Looked at BBB and see that they no longer sell Xclaim stuff. However, based on previous good experience, decided I would survey neighbours house and then call BBB to see what their suggested solution would be. However, upon survey using a couple of my disconnected WAPs, I couldn't rediscover the WAPs using Harmony etc despite using all suggestions on web forums. Decided to ring BBB and explain the situation as in the past they had great tech support. Lady in CS couldn't find my address on the system and basically blocked my path for any support. She was keen to put me through to sales though to try and sell me something but they were not going to offer any tech support on a product I purchased from them (despite the fact they have lost my details). Another fine example of a good company that has grown too big for the little man. Well done BBB. You just lost a customer and a sale and left me feeling very very sour.