Vincenzo Massa

Review of Hotel Brunelleschi Florence

Today, with my wife and our little dog chihuahua i...

Today, with my wife and our little dog chihuahua in less than three pounds, he kept in his bag, had lunch at their "Osteria la Pagliazza" restaurant, when we arrived (yesterday afternoon March 29 we were already went to see where he was, doing note that the day after we had a reservation at the restaurant and we were with the dog) today at 1.00 pm kindly Mr. Alessandro has informed us that the hotel's policy is, you do not accept the presence of dogs. they pointed out that at the time of booking, almost a month ago, we signaled the presence of a dog, we were told politely that they did not appear. The hotel advertises that there is also an outdoor terrace for lunch, but it really is not set up. Moral of the story, they kindly refused us. For a serious hotel that boasts of having 4 stars, our reporting would not escape, for a serious hotel that boasts 4 stars, when you realize that you made a mistake, instead of politely decline the customer who has already paid through Groupon, strives to find a place to have customers lunch on a Saturday at 13.00, in a Florence full of tourists. I urge all animal lovers not to consider this structure. We have Florence we stayed in another 4-star hotel, to be fair I do not say the name of the structure, that not only are dogs welcome, but they do find their kennel plus bowls.