Although people here always smile it doesn't mean ...

Although people here always smile it doesn't mean this is a good or happy place. It's actually frustrating how long you have to wait for everything. The place is outdated, old school tube tv to entertain my 90 year old, vision impaired grandmother. The sheets aren't far behind, with holes and fading stains that don't quite fade enough.

It is discharge day and I receive the call that she is ready to go. I arrive to enter a new room which they moved her over in the middle of the night because my grandmother sleep talks and the new roommate who was up late talking to others with the light on complained, even though my grandmother had been there before her. When I walk into the room around 3:45 pm I see blood everywhere. They took out her IV and she's old and bleeds...I get it, fragile veins but why is my grandmother's hand still bloody (already dried by the time I get there) and there's blood on the floor, in the bathroom, on the sheet. Since she was being discharged today I was told they were waiting for her to leave to sanitize the whole room at once. So my grandmother should sit in a room dirty with her blood because she is leaving? Are your patients not worth the effort? Just because she's leaving does she not deserve a clean room to wait in? Moreover, she was thirsty and had barely any water, not even enough to fill an 8 ounce cup halfway. Once I asked for water it took another 15-20 minutes to receive it. When the discharge personnel finally came, there's only one and he is also the one to go handle emergencies with a crash cart apparently, one of the medications we spoke with the doctor the day before was not on there. That meant more waiting because the doctor was not in. By this point it was apparent that they were not ready for us to pick her up. I gave the nurse her pharmacy information and let her know we had to leave. I requested a wheelchair which took another long period of time. The lady who brought it was very nice and bright to my attention that no bag was given to my grandmother for her personal belongings. Once she got the bag and my grandmother in the chair I was ready to run out of this hospital. 5:26 pm we are finally in the car head home, just on time for heavy traffic.

Never again will I seek out any help from this hospital
I am disappointed in all aspects with this facility.