Fatima

Review of Paramus Honda

I kick myself for leaving Toyota (Prestige Toyota ...

I kick myself for leaving Toyota (Prestige Toyota in Mahwah, NJ)! This is the 2nd time an issue has occurred with my new Honda. I am self diagnosing the issue to be a computer glitch of some sort. Both times I called for servicing and both times I was told- Service for diagnostics or computer issues is not available on Saturdays . Also I was told both times- The car would need to be left for at least 24 hours .
An option this dealership provides is a shuttle service, where the shuttle picks you up and drops you off. I am not aware of there is a Honda Shuttle bus stop or if the service is door-to-door. The shuttle stops drop off service at 4:30pm. When I called to drop off my car, I was told the shuttle would not be able to take me home since drop-off service ends at 4:30pm. This dealership claims to have the largest selection of vehicles- I didn t find that true when I was talking with the sales associates when it came down to finding a vehicle that I wanted. Had to wait almost a month for my vehicle to come in and even then it was damaged and I had to settle for another trim which caused my monthly lease payment to increase. Another issue with the self proclaimed largest dealership in the area- they do not offer loaner vehicles!! Smaller dealerships can but this one does not, hence they offer the time constrained shuttle service.
This dealership does not have walk-in servicing or anything for new customers who may have an issue with their vehicle, like myself, and just need someone to make sure the car is running without any issues. All I kept hearing is- I m sorry we can t do this, and we can t do that! This dealership told me that since Honda s are popular, I can go to get my car serviced at any non-Honda servicing center. If that is true- why is this dealership/service so busy that they couldn t take an hour to diagnose my vehicles issues? They can t be that busy from 7am to 9pm Monday - Friday and a majority of their customers are going to non-Honda servicing centers.
In comparison to quality service: I noticed that I had a nail sticking out on the side of my tire. I called the Toyota dealership and explained the situation that perhaps there is a nail in my tire. On the same day, they said come in, we ll look at the issue as soon as we can . I went to the dealership, although they were extremely busy, someone was designated for Express Servicing . The problem was resolved within the hour AND the nail didn t even puncture the tire, it was wedged within the tread. The team was so helpful and never said Sorry we can t... Never heard that phrase until I came to DCH Honda in Paramus, NJ. I wonder if I can go to another dealership and trade this car in it currently has less than 1,500 miles! Any Honda dealers interested in a trade?