Avoid like the plague. Run down and disappointing....

Avoid like the plague. Run down and disappointing.

As my husband stated our experience was not what booked.
When I booked I booked the market, lemurs and serval experience. We didn't get that.
When booking in I booked in stating we had come for the meerket experience because the experience states it is a meerket, lemurs and serval experience. I didn't realise I had to state the whole thing.
My husband did say to the lady on arrival it was for the servals as well, she looked and agreed that it was.
After the experience, which was completely underwhelming, we complained, as would anyone when they didn't get what they paid for.
I know what i booked. I double checked it as we were travelling so far.
I was told that the email title states please check to ensure the booking is correct. It doesn't say that, it says, 'Your experience has been confirmed'
No where in the email does it state the booking needs checking and advise if wrong.
As all the experiences start with saying they are meerkats experiences how was I, or anyone else, supposed to know something different had been booked.
Moving on to our complaint. The girl at the desk denied she had confirmed that we had booked into the servals experience and soon scurried off.
The owner, Will, was very abrupt and uninterested, his '10 minute conversation was him looking at his laptop, saying WE had booked the wrong experience and that it wouldn't be his system, as it had been used for many years And 'it had never been wrong before
At no point did he offer a return trip, or any kind or refund, he told us to take it up with activity superstore, who the experience was bought from.

Would you want to use a company who have publicly declared their intention to defraud a customer?
I notice all the replies to negative comments state how aggressive or hostile the customer was, well these people have had cause to complain, if they were treated with the same rudeness we were treated with, then I can understand their anger and reactions.
To anyone who still wishes to book PLEASE PLEASE DO NOT BOOK DIRECTLY THROUGH HOO FARM, BOOK THROUGH ONE OF THE EXPERIENCE DAYS SITES.

Unfortunately when my husband purchased this experience he paid full price.

Follow up...
1. At no point was your cleft lip mentioned other than by you.


4. The lady did not stay by your side throughout the discussions, she left.
5. You were nothing shirt of rude, and at the time was adamant that your system did not make mistakes, yet on here you have just admitted it has.
6. I have the original email, which does NOT say anything about checking the experience.
7. You state your dedication to your business. It's your business, your livelihood so obviously you don't work 9-5, just like most people these days.
8. If you were that dedicated to your business, instead of arguing with unhappy cusyomers, then maybe it wouldn't look as scruffy as it does.

The whole experience was a huge let down, and it had been something I was looking forward to since I received the voucher at Xmas.