I called to find help I spoke to a really nice lad...

I called to find help I spoke to a really nice lady. Told her I'd been running a fever for 5 days straight she told me that I needed to get in, I felt comfortable. But then I got there the lady at the window was very rude and got upset with me because I question the name of my doctor on record that I didn't recognize. Hopefully the other staff members will be a little nicer. What is this world coming to.