I am sure the food is good, but the service is an ...

I am sure the food is good, but the service is an absolute disaster. Ordered off their app for pickup. Through the app, they inform you that your order will be ready in 20 minutes. 45 minutes later, the food is still not here. They need to manage expectations better. In service, always better to under promise and over deliver. Ithaca Bakery did the exact opposite. It's too much money for such poor delivery of service.