Don Desfosse

Review of Bill Dube Hyundai

I asked several questions about a car that was adv...

I asked several questions about a car that was advertised on their website, including one question where I was trying to verify that the car had nav, like the website indicated it did, even though I was pretty sure it didn't. Got a speedy response from a "BDC Director" offering an appointment at 11:15am. I shot back an email with the still--unanswered questions, and said that it's a 35 minute drive for me, so I'd really like to have the answers before going to the dealership. No answer. Finally, at 11:05, I got a reply back from a different "internet coordinator" with an answer to one question, but not the others. Too late for the 11:15 appointment! I then called the internet coordinator and got "I'm pretty sure it does have nav" and "They all do these days" even though I repeatedly stated that everything I have read said the base model didn't have nav. Finally I asked him to physically walk to the car and check. Email back said, "Just give me a few minutes to run down". Response an hour later: No, it doesn't, but we can get one for you within 24-48 hours (No, you can't.... Base models don't come with nav..."

Today was even worse. So I make an appointment to see and drive the car anyway. I'm promised that it will be right out front and ready. It's not. The salesman, Amos, was personable and friendly, tried a little too hard sometimes, but was a pretty good guy. After the test drive I negotiated a deal ($800 off their asking price). "Congratulations, it's a deal!" So after about 20 minutes of paperwork, some manager comes down and says, "there's a problem with the deal." I'm thinking it's something relatively minor, but it's not.... They "accidentally" forgot $4,000..... Really? That's a heck of an accident! So the manager puts another sheet of paper in front of me that is pretty much full price -- it did not include the amount we agreed to negotiate off the price, and actually ADDED fees that were not originally on the first deal. "So what can you do for me?" "That's it." "That's it, so we're $4,000 off, you ADDED fees, and you can't do anything?" "Nope, that's it." Shook hands, wished them well, called the Toyota place from their parking lot telling them to get my new car ready.... Went to the bank, picked up my bank check, and drove to the Toyota place. I was a couple of miles away and called Amos again since I really kinda wanted the Azera. Anything you can do? I'm about half a mile away from the Toyota place. Amos called back a few minutes later saying the sales manager was offering $600 off. That was less than the original negotiated amount (remember that I offered $800 less than their original asking price and they agreed). "That's the best you can do?" "Yes." "OK, that won't work for me, but thanks again for your time." So I dropped the check off at the Toyota place, signed all the paperwork and was finishing up when my cell phone rang. I didn't get it, but later listened to my voicemail. Apparently the General Manager wanted to offer another $1,000 off. It's a shame that that came 45 minutes after their "best" price, as I would have taken it. I wanted that Azera, but I'm afraid the repeated cluster-you-know-whats, including getting a number that would have worked after I bought the other car, was really disappointing. I'm disappointed at the apparent lack of competence at this dealership. All this for a repeat customer that has bought there before. What a shame.