This experience has been MOST painful!!!!! It to...

This experience has been MOST painful!!!!! It took me ALL day trying to schedule an oil change on my Mazda 3. I have called the dealership 4 times throughout the day only to wait on hold for 10+ minutes only to transfered to a voicemail, which I never received a call back!!! I even left messages with the "operator" that answers the phone when you first call the dealership - still, no return calls. I finally had someone pick up the phone at 6pm (it now goes to an outside company who will try to sell you on outrageously priced services) only to have them tell me that they can only schedule the appt. - but not set up the loaner vehicle. I can only set up the appt if I can get the loaner. But they won't set up the loaner unless I have an appt. Round and Round we go!!! WHAT a HASSLE!!! I haven't even set gotten the oil changed and I wasted an entire day on a useless, ineffective and pathetic system because they are too lazy to train one person who works 'in house' to schedule everything all at the same time. WHAT A NIGHTMARE!!! Definitely get better service at a "mom and pop" and can't wait until my service contract expires!