Tim Shepherd Review of Riverside Resort - RV and Camp...
As I write this, I am still on site. Our stay so f...
As I write this, I am still on site. Our stay so far has been badly marred by a catalogue of really disappointing errors and poor service. Arriving late, having pre-warned reception via email some days prior, we found a booking slip and map with our name on it at the door. It did not, however, have a site number. I checked my emails and found an email saying an attachment had important information in it... But there was no attachment. Now nearing 10pm, I tried the emergency phone number. No one answered - Thank goodness it wasn't an emergency. At this point we decided we'd have to just take a vacant slot and return to reception in the morning. We did so, and were greeted with not the merest hint of an apology - just an insistance that we must now move sites.
What about showers? Could we get some tokens? We were promptly sent off to the laundry to a laundry card machine. Apparently, despite no mention of shower credit on or around the machine, that does both, dispensing credit for the reception block showers. Of course, though, for two of us to shower we'd need two cards - more expense, hassle, etc.
What about the showers at the other end, beyond the RVs (right next to the new site we'd been told to move to)? Oh, they use tokens, $1 each. Fine, more flexible and simple. We bought 4, headed back to the RV, moved sites and headed for the showers to find they don't take tokens, they take laundry cards too. Why would you sell us tokens for a shower that needs a card? Why would you not check where we mean? So utterly silly. We've wasted a good hour this morning dealing with this.
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