Nin Phyo

Review of Safe Haven Security

Guys please please please do your research before ...

Guys please please please do your research before signing a contract with ANY Company, not just Safe Haven. I usually never leave reviews in general, but this experience just left a terrible feeling in my gut and I felt I should at least inform other brand new homeowners who are looking into getting a security system.

My SO and I just recently bought a home, and with all the good things that come with being a homeowner, there are also cons - and of course that con is being visited by solicitors. A man showed up at our house around 7-8pm yelling outside our house (assuming he wanted to see if anyone was home) as we have no doorbell in our home. Wondering what the fuss was, we went outside and were greeted by probably one of the nicest salesman I've ever met. He informed us that he was sent to us by our closing company - which neither of us recalled (so we were already a tad bit skeptical), but he was nice so we listened. He told us he was with an authorized ADT dealer and was very upfront about everything - which I'm grateful for because all the other negative reviews stated people were not aware of the 3-day cancellation timeline or the 3-year contract. He informed us about both and did not pressure us to get any equipments that he did not seem necessary.

After about talking for an hour outside, he ended up coming into our home (another red flag, please DO NOT let any strangers come into your home) and made us feel like he was a friend and we thought "you know what? we do need a security system" and we started the process of him taking our credit card info and social security number (also another red flag as most companies only require the last 4 digits of your social and not the full SSN to run a credit check). We were approved right away and he let us know that we would have 3 days to change our mind - again very upfront and he left us with all his contact information (he came out on a Friday, and please also note that Safe Haven counts Saturday as a business day). As soon as he left, we did not feel at ease and so we did some research and found out other people ran into the same situation and that they were having issues with the technological equipments they received and automatically we knew we had to cancel right away before a technician came out. There was no point signing a 3-year contract for equipment that will not provide us the security we should be granted as consumers. We let him know the next day we wanted to cancel the appointment with the technician and to further ensure the appointment was cancelled, we made sure to contact Safe Haven directly that following Monday. Luckily, everyone we dealt with (from the man that came to our house with the title 'Relocation Manager', to the customer service that helped us out on the phone) were really friendly which I know not everyone had the same experience. We were able to cancel the appointment before signing any contracts that would have locked us in so we did indeed get very very lucky. Again, I wanted to post this review to inform other homeowners and thought they at least deserved 2 stars as the people that we dealt with were helpful, but we did not appreciate someone coming out after work hours and then pushing their way into our home just tell sell us something that would have eventually failed down the line.

Good luck to everyone else!