Daniel Bianchini

Review of MidState Medical Center

My wife and I took our daughter here for a chest x...

My wife and I took our daughter here for a chest x-ray after being referred by her Doctor. She had a 105 degree fever, vomiting and diarrhea, and chest congestion for 5 days. Someone new was behind the desk and did not know the computer system. It took her over 2 hours to enter her into the system just to schedule an appointment for the X-ray. This was on a Sunday in an empty hospital with no patients ahead of us. While I hold no fault with the receptionist (she was very apologetic and accommodating), I question what leadership puts someone in a position with no training. Upon further talking with the receptionist, she mentioned that the computer system had been updated and that no one in the building would help her. She ultimately had to call a friend who works nights to get support. I wish this was my first negative experience here, but I ve experienced similar issues in the past including apathetic staff, issues with computer systems and communication, and general attitudes of sorry, I just work here. Admin has some serious work to do here. Based on the other comments on here I can likely expect some canned response like, sorry for your experience, we strive for quality yadayada b.s. save it and fix the issues.