We stayed here over 23 and 24th of March. Our exp...

We stayed here over 23 and 24th of March. Our experience was terrible They made a mistake with our room we had a twin room as opposed to a king room. We had to cover the difference for an upgrade as they had no available King rooms which cost us an additional $200 per night. It was the most overpriced ridiculously frustrating experience . The service was appalling. We waited for 55 minutes by the pool for a drink that we never received, the staff twice lost the order. We ended up cancelling it with no apology from anyone. The wing that we stayed in the hallway was not air-conditioned and smelt damp. Our king bed was so uncomfortable that I woke with a bruise on my shoulder because I had a spring sticking into me whilst I was asleep. Lastly, the airconditioner in our room could not be changed from 16C. We have stayed in many five-star hotels around the country and also overseas and this by far was one of the worst. Basically we paid for a six star hotel and It was really a three star. It was an absolute waste of money.
Finally, I think it s important to say this is the first review I have ever written.