Lindsay Zisa Review of Kauai Pasta Restaurant
Really wish our service was better than 1 star bec...
Really wish our service was better than 1 star because our food was great. We came here because our aunt/uncle know the owner and we wanted to check the food out. We had a middle aged dirty blonde curly haired girl as our waitress. Really wish I remembered her name to make this review easier.
Let me start off by saying I used to be a server/bartender so I am SUPER patient/understanding and always leave at least a 20% tip. It takes a lot to say I had terrible service, but we did.
First red flag, it took my boyfriend reminding her 3 times for his soda to actually get it.
Second (and biggest) red flag, I have celiac disease. As I'm sure you could guess it's pretty important I don't eat gluten. I told her I have celiac disease and she was not knowledgeable about the options I could eat what so ever. We kind of "guessed" back and forth on what I could eat and when I ordered the caesar salad as a side she said she would make sure it was gluten free before putting in the order. 5-10 minutes passed and she didn't mention anything, so I assumed we were good to go. Thank goodness the man who was running the food that evening (on Sept 13) noticed she put "no croutons" on the order. As he was about to pass it to me he said, "wait, no croutons? Does that mean you can't eat gluten? Because the dressing contains gluten." thank God for him because she NEVER checked with the chef like she said she would. Just put in the order and went about her business. Can't even blame it on how busy she was because she had 3 tables. After realizing I couldn't eat the caesar salad, he asks me if I'd like to order anything else and passes me the gluten free menu. THEY LITERALLY HAVE A GLUTEN FREE MENU THAT SHE DIDN'T GIVE ME. Thank goodness my actual meal was on the gluten free menu or that would have been two gluten contaminated dishes she would have served me if it wasn't for the food runner. When we told her I couldn't eat the salad because it contained gluten she didn't apologize. She said "ok." and walked away to another table. I had to yell "I'd like to order something else!" for her to come back.
Overall she was not attentive, not knowledgeable, not friendly, and made it seem like it was such an inconvenience to make sure I had a gluten free meal. I hope she was new because if she has worked there for awhile her service is just embarrassing. The bill was $150-$160 and we left her a $10 tip. That took A LOT for us to leave that low of a tip and I honestly wish we didn't leave her anything.
Overall, foods good. Staff is SO FRIENDLY. And one waitress is absolutely terrible. Wouldn't come back just because of her.

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