Shannon Roberts

Review of Atlas Towing Service, Inc.

Altas towing service has no customer service what'...

Altas towing service has no customer service what's so ever. After not making it Clear to me that they don't release vehicles to the car insurance with over phone consent. I called their desk clerk, Calmly Telling her I was not informed about their policy she immediately gets defensive and starts to yells at you over the phone. While trying to ask what time I had to be there to sign the release forms for my car, she yells 5 and hangs up. The establishment is extremely unclean and the owner shows no care in the behavior of her employee. I work in Customer survive and I know how Customers can be so their behavior really stuck a cord with me when I was trying my hardest to be respectful to them. When I showed up to get my car released the supervisor tried to tell me (words where said on both side and they will release my car.) Mind you my car has no hold so it's not up to her if my car is release or not. While getting the process done they both talked and laughed as if I was not in the room. no professionalism, no good Customer service and the establishment is not very sanitary. Use at your own risk