Battery Joe Review

I highly recommend this place for anyone needing to have their iPad screen repaired! The staff I dealt with was very nice and informative! They answered all of my questions very courteously and they seemed as if they really cared about what my needs were at the time. The only thing that was somewhat uncomfortable to me was the final price that I paid for my screen repair and a new charger for the iPad just because it was slightly more pricey that what I had originally thought. However, I knew how badly my screen and the tablet were banged up, so the price was not unbearable considering the labor it must have taken to fix it! I really enjoyed my experience with this company and I would definitely return in the future!

Wouldn't recommend. Took my iPhone 5 here to get the lock button replaced, which they did just fine, but afterward my phone was really messed up.

Now I can't charge phone without it shutting off every minute or two, and the displayed battery percentage never changes. My phone won't stay on long enough to back up, either.

Took it back to see what they could do, and they said it was either a software problem or a problem with the motherboard. I didn't change the software in the few hours between getting it fixed and taking it back, so they clearly messed up some of the internal hardware without ever specifically admitting so.

Ended up getting the money for the repair back, but I would have never gotten the button fixed if I had known it was going to ruin my phone.

The customer service was very friendly, though. They were very nice about getting me my money back, but I wish they wouldn't have avoided talking about how they might have actually made a mistake while repairing my phone, rather than blaming it on the software suddenly changing right after I took it there.

I came in 3 or 4 weeks ago to get my iPad fixed and left it there, id come in to see if it was fixed and bob apparently never ordered my part or screen? And still hasn t done anything. I ended up going somewhere else but this is horrible service, especially from a manager

Great service on my cell phone repair. Employees are pretty quick. Tons of cool stuff in the store too!

Welcomed to store, felt like really wanted to assist me.

These guys were very professional and fixed my phone in a very timely manner.

Great Place! These guys are very professional and friendly. They did whatever they could to help me out. I had a crazy looking battery that goes in a baby monitor and somehow they were able to find it. Thank you battery joe, you are a life saver!

The young men that helped my husband and me were very courteous and helpful.

Cracked iPad screen repaired: fast and at the best price I found.

Went in and bought a battery for a flashlight and it cost me $24 after tax. A couple of days later the light dies on me, so I charge it up and the battery is junk, I call them and they tell me there is nothing they can do about it, so I start looking the battery up online and I found the same EXACT battery, brand and all for a whopping $6 shipped to my door with a warranty! Spend your money elsewhere, not here.

Terrible!!!! Went in 6 weeks ago to get a battery for my phone. None in stock so they "ordered" one but after six weeks still no battery for my phone. I should have ordered one myself on Amazon and would have had it in two days.

How much do they charge to repair a phone screen here??

They fixed my I phone 6s plus and did a fantastic job. Looks brand new. Very impressed their work. Staff was very gracious and professional

Great and speedy service. Would recommend. They fixed my phone and it works like new.

Could not have had a better experience here. My phone screen was busted so bad I thought it wasn't going to be able to be fixed, but they did an amazing job and put a protecter screen on as well at a discounted price. I've busted my screen a few times and this place was the best at fixing my screen for the best price. Would recommend going here to anyone!

Poor customer service! I dropped off two 18V batteries to be rebuilt...was told they would be done later in the day. I went back and forth with them and finally picked them up TWO MONTHS LATER! Employee Brandon stated that they had completed them but put them in a location and forgot about them so no customer contact was made.
Terrible customer service!!!

Cool little shop! They put a battery in my car key fob. Lot's of cool stuff to look at. They repair phones and sell phones too

Battery Joe saved the day! Came home from out of town to a completely dead car. Jumped it and drove straight to Joe's and they had me fixed up in 10 minutes. The staff was friendly and knowledgeable. I would come back again.

Took my son's ipad here, had a little miscommunication but the manager was very professional calm and understanding. I received my son's ipad fixed and at a good price.

I brought my phone here about a month ago to get my screen replaced. Their prices were super reasonable and their service was fast. With that being said, I'm thoroughly disappointed with the quality of work. My screen randomly stops working, and I have to lock and unlock my phone several times in order to get it to work again. I can't get through a whole message without it glitching out. I had to completely buy a new phone because I could not handle the screen problems anymore. I'm not sure if anyone else has had this issue.

So helpful and such an easy process to get my screen repaired! Will definitely recommend to others and be back to do more business here. Thank you!!

These were some of the nicest employees that took my stress level away immediately with testing my battery and getting it replaced so quickly, I am so thankful! Seriously such great customer service!!!

Don t go here I went to go get my battery fixed an right after I went to go pick it up my camera wasn t working it was pitch black were I couldn t take pictures they messed something up in my camera

Battery Joe has the batteries I need to keep my flash running like it should.

They did an excellent job on my phone, I do recommend you go to battery Joe's for all your battery and cell phone needs.

Everyone was very helpful and answered every question. My experience was extremely positive!

I recently took my iPhone to Battery Joe s on 19th for a screen repair after my screen was damaged. The quality of work has been unsatisfactory. The screen glitches throughout the day, and will press buttons without being prompted. My phone has made and ended multiple calls since my screen was repaired. Additionally, many of the features of the iPhone screen were lost during the repair, such as True Tone and transparency settings, these are things that were never mentioned to me that would happen. My FaceID has not worked since the repair, and the screen will not turn off when I am on a phone call. These are all issues that I have noticed within the day of repair and I would not be surprised if I discover more. I now have a iPhone with more issues than before. I am very disappointed with this repair.

I took my phone in to have it repaired, they seem to use cheap, chinese knock-off parts because my phone said "minghong" where it was supposed to say "samsung". About 6 weeks after I got it back the screen stopped working. In the end I paid a decent amount of money for some inconvenience. I can't recommend this place to anyone under any circumstances.

My husband had his Galaxy s10+ glass replaced and when it came back, the speaker was really messed up and we could hear and feel rattling in the phone as if the whole inside was disconnected. The cost was super expensive so we expected the phone to at least be handled with care. Now its gonna cost more to fix the inside. Also management is trash.

First time in the store at 19th & Quaker in Lubbock,TX. Great service, professional and friendly!
Battery Joe is my "go-to" for batteries and other products from now on. I expect to do a lot of referring. Thank you

I went in to have my husband's watch fixed with new battery for our anniversary. I was handed a watch without the back and told to go some were else to be fixed. If employees cannot fix watches them they should tell the customers.

Needed a car battery installed on site. They were fast and courteous. Would definitely recommend!

Great service, the deliver and install car battery's too.

All your battery needs from boat,car,toys and watches. I had batteries for both my watches replaced the staff was curtious and very professional.

The salesman had all sorts of excuses why he could not change the battery in my watch. They have changed it before - could not believe I got this double-talk. Will not trade at this store agsin.

Today, my car battery was dead. They come and give a jump start for free, check my battery, and suggested me to go to auto repair shop for alternator replacement. Did not charge a single penny. They were very helpful.

While my new Iphone X battery was installed and completed successfully on 7/20/2020, I would encourage Battery Joe staff to follow through and ensure they are emailing or making contact with customers upon service completion at the email or phone number listed on the form completed when phone is dropped off. This is the purpose of entering exactly how you can be reached upon service completion on as the form request. I asked the Store Technician who I would be receiving an email from and he indicated himself as he was the technician who would be repairing my phone. I dropped my phone off at approximately 11am and had to email my spouse to call he store around 4:15pm to inquire about the status of my phone. I learned the service was already completed around 2:45pm. As many of us use our cell phones for business i would have appreciated an email as specifically requested when service was completed for my phone. This was the only part of service that was unsatisfactory.

I have never been more dissatisfied with the professionalism of a business. I brought my daughters iPhone 5 here to be fixed and left before I was even able to get that done! The manager at this place is horrible! He was obviously drunk and made several sexual comments to me in my less than 10 minutes in the store before telling my 18 year old daughter she needed to wear less clothes and show off her body! I'm horrified mothers DO NOT ALLOW YOUR CHILDREN TO GO IN THIS BUSINESS! That man is a disgusting pig!

Helped out above and beyond what they needed to do. Had to have a part shipped across the country and employees were extremely helpful and patient. Matt is probably the best employee in the world of customer service. Would highly recommend for cell phone repair.

DO NOT GO HERE. After getting my phone repaired, a bunch of weird emojis and middle eastern flags appeared on my keyboard, and some other stuff on my phone was not right. I have no idea why a technician needs to type a pakastani flag and go through my phone to fix my screen. If it happened to me it has definitely happened to other people. BE CAUTIOUS OF THIS PLACE

Best customer service I have had in a very long time at any business

I really love shopping at Battery Joe!!! They are always very professional and helpful whenever I come to change the batteries for my watches or with anything else I need help with :)

MATT!!! Saved all the important information and pics I needed from my old phone. HE IS MY HERO. I went in to buy a new screen for my old LG android, just to retrieve my contacts and photos (as I had already purchased a new phone - Galaxy J3). When the screen came in, it didn't fit. He found a way to rig it so that I could at least access stuff, then figured out ways to send/save all the information I needed. He saved me more than $100 just by putting my pics on an SD card instead of charging me for the new screen (as it didn't fit right). It was a GOOD DAY - Matt spent a lot of time trying to figure out solutions to my problem. I would trust these guys with ANY device or challenge you have.

This place is awesome!! So quick and easy! Preston and Donte tried to charge my battery (it was really, really dead lol), checked it's voltage, and replaced in less than 30 minutes! So grateful for these guys! Also the student discount didn't hurt, either! Really great experience here.

Took my phone in to get the screen fixed picked my phone up my screen just keeps making phone calls I can t here the audio nobody can here me took it back the guy was like it s gonna cost 200 to fix it when there the ones who broke it would not recommend you to take your phone there sorry service they were rude treated me like I was stupid and didn t no what I was talking about beware no good quality

I took my daughters phone in to have the screen replaced and they assured me they had the right screen and then called me over 2 hours later when it was supposed to be ready and and told me that they didn't have the right one after all and then they messed up the phone. DON'T USE THIS BATTERY JOE

Employees were very courteous and provided prompt service replacing batteries in my watch and cell phone. I was given a 10% discount coupon at the University Ave. store to use at the 19th St. store because they did not have the cell phone battery in stock. I was also told they give discounts to active military and veterans, which I will take advantage of in the future. Nice store, nice folks to deal with.

I needed a watch battery. I gave it to them with my name then left to get groceries at Market Street. Came back and they remembered me, got my watch, registered me and had me out of there in no time. Friendly, quick, thorough service.and reasonably priced. What more could I expect?

This place is always very responsive! And a good value. I've gotten car batteries and cell phone batteries here. I've also got my cell phone screen fixed here-also quick and good price. This is my go to place.

Gotta say Bob at Battery Joe was one of the kindest businesspeople I've seen in Lubbock. Had a dead battery and he came out and replaced it almost immediately. Bob was cordial, generous, and even drove back to my house to deliver the receipt. I wish we weren't moving, because I'd gladly do business with them again and again. Thanks, Bob!

They are the best, they took there time and made sure everything was right!!! Awesome.

The customer service is lacking at the 19th location! 2 of the employees were rude and less than helpful! First and last time shopping at Battery Joe's!!

Great for those hard to find batteries. If you can't find a specialty battery give this place a try. They're very knowledgeable and will do what they need to help you out.

Every location I've been to has great service and if they don't have something you need they'll do everything in their power to have it at least in a couple of days if not sooner

I recently had to replace a car battery on my car for the first time since I bought it and apparently it s not the usual job. The people at battery joe were so very helpful. Dwane changed the battery out for me (when he didn t have to) and even came to me. This man made my week and my life a lot easier. Thank you Dwane!

The service was good, but I have had issues with the phone screens not lasting long and not being worth the purchase because they break down often. When they replace your screen they give you a life time warranty (this doesn t include cracks or operator error problems).

Great place to buy batteries at a great price. Customer service is on point.

I live south of the city but this location is number 1. Friendly and very professional staff especially technicians they are so smart.

Proper service, with a high level of quality work at a descent price.