Rejean Beauchamp

Review of Wear and Travel shop in Intern...

Terribly unhelpful staff during corona syndrome .....

Terribly unhelpful staff during corona syndrome ....

We felt so little understood and welcomed on March 19, 2020 when we were in great need of support, help and empathy because we had to quickly return to Quebec in this sad historic virus crisis. Nothing special to help travelers in distress. Staff coldness with such obvious jemenfoutism that made us even more vulnerable. We had known such a gentle and welcoming people since the 17 days we were in the country. We were stunned by this general attitude of the staff. There was the language barrier, of course, but there was no reason to treat us this way. We just wanted a flight to Bangkok from the existing Bangkok Airways kiosk and it was quite a demanding task to get them. We would like to thank the young lady among the employees who understood our request and especially our state of mind. She even got mad at the girl and the guy in the kiosk of Bangkok Airways and made them understand radically our immediate need and everything quickly unlocked. We finally got our two tickets on flight PG 934 which departed at 3.35pm. Time was advancing and it was necessary to act quickly. We felt that we would have difficulty finding a flight to Montreal from this airport. This is why we decided to try our luck from Bangkok airport. We paid $ 124.00 US per ticket. The customs officials who received us to finalize our departure so that we headed for our departure gate were notoriously rude and rude towards us and we could not understand why. We do not judge the country happily because of these employees and we will return to Cambodia which we loved. But this team in place that day seriously damaged the reputation of their people. We didn't have the heart for the photos of course, but we still have those of our boarding passes to share with you.

Notice written March 25, 2020 in Salaberry de Valleyfield, Quebec, Canada.