3 years ago
I have been here three times now for some small pr...
I have been here three times now for some small prints. Today was the last time, which is unfortunate since they are so close by. I have received some really great service by one of the women working at the front desks; however, the other has been rude and unhelpful both encounters I have had with her. Today I brought a picture on USB to be printed. The picture was sized correctly within the USB, but when the woman (with short hair and glasses) printed it, she had to print it on a bigger paper than what I needed the size to be. Understandable, that's how they have to print them. However, when I asked her if I could have that cut down to the correct size, the size that I thought I would be paying for when using their services, she declined to help me with that and said I would have to do it myself. I know that they will not do everything for me, but I would think making my picture the size that it was meant to be would be a standard part of their services considering they have the tools and are a printing company, which one would think would include printing pictures in the format that they are intended to be for the customer. Instead of simply asking me where I would like the dimensions to be and easily using their professional paper cutter (like the other saleswoman did), she said for me to do it myself, I'm guessing either with my scissors or is expecting me to buy a paper cutter for this one picture. Scissor cuts for a picture I intend to frame will look really unprofessional and not what I was hoping for when I went in to use their services. Not the kind of service I would expect for the first world.