Flower City Habitat for Humanity Review

Y'all are doing great work fast. Biggest project ever, even hit the news in Rochester. But.... When I have to call 911 due to planks ya'll left up for kids under 13 to walk across and could fall 20+ feet onto straight cement. Not cool. C'mon. Y'all should know better than that. An orange mesh gate had to be put up by rpd. Shouldn't have too waste their time over your lack of common sense. Get it together would ya? Or should I post pics of this blatant stupidity?

Disabled and can't walk and because I am not elderly they won't help me with a wheelchair ramp.. which I think is wrong that agency won't help all disabled people with a ramp

Called to donate a gently used couch. Pickup guys came in and were rude. Came into my home with snowy, dirty boots and made a mess. After rejecting the couch they ripped the covers off of, they refused to help me move it because they're not insured to come into people's homes apparently. I would recommend donating elsewhere.

Horrible organization to deal with wanted to donate a house full of stuff.

First time I called and made an appointment it didn't get entered into the system had to call back and get later appointment.

They gave me a 2 hour wondering for pick up 3 days early. Called day off and all they would say it's same window (11-1. Sat there and called at 1:05 said they were in their way, showed up at 130 with out though room for everything which they made me list when I made appointment.

They had to leave and come back. I ended up sitting in the house waiting for almost 5 hours, they banned up doorways and scratched the floor

Totally not worth it next time I'll get a dumpster.

Excellent organization,staff reflects that.! Totally back them

Called to arrange a sizeable donation pickup at my deceased brother's estate. As we live out of country, I called 2 weeks in advance to see about arranging a pickup. Not only was the initial call rudely answered, I was told that there is NO flexibility of changing their schedule to accommodate the pick up and then I was HUNG UP ON!!!
We don't have a vehicle large enough to bring the contents of the garage to the ReStore.
Why is a non-profit organization so difficult to work with??? This is SO sad as we often donate to the ReStore in our area.

Great location to get reclaimed and donated materials/furniture. Could be cleaner