We have stayed here many times in the past 28 year...

We have stayed here many times in the past 28 years for work related seminars or to attend functions. This time we were very disappointed with the quality of our room. The blanket had some stains and also had holes in it, and the door wouldn't lock from the inside. A mechanic came to check out the door lock and said it would take longer than expected to fix the lock so we were finally moved to another room close to midnight. We had to repack our bags, move at that late hour to another room on a different floor. We were offered two certificates for free coffee for our inconvenience. Neither of us even drinks coffee. This morning we left our room at 10 a.m. and when we returned at 4:30 p.m., our room had not yet been cleaned. It was not a good experience.