The service is about 50/50 good/bad. If you reach ...

The service is about 50/50 good/bad. If you reach out to tech support AFTER doing all the obvious stuff like restarting, clearing cache and confirming that you re connected at 5.0 they still dismiss you. It is as if you re living in the SNL skit about the IT guy; talking over you and down to you, smug.

I ve received so many different excuses for the inconsistent service. Each tech support person seems to contradict the previous tech support person. I ve had service at three different locations and have been plagued by very inconsistent speeds at all locations. And this is running tests with only one device in use.

It is obviously not something that they re interested in improving upon. And will continue to blame the customer for their inconsistent service at a premium price.

Hilarious that they want me to reach out. LOL! I wouldn t have been compelled to leave the review if they had wanted to help resolve on my multiple calls to trouble shoot.