Charlie Hiscocks

Review of Quick Mobile Fix

Order number ID303903

Order number ID303903
I really wish I had checked these reviews before placing my order.

It was only when the confirmation of order email arrived that they advised that it would take a minimum of a week for the phone to be delivered.
Unfortunately I needed it sooner than that, so I sent an immediate email to cancel the order and to ask for a refund .
To be fair, I got a very quick email response from the customer support team to acknowledge the cancellation of my order, but advising that it would take up to 14 working days to refund my money - quite a long time for a simple refund for an order that hadn t even been dispatched.
Today, 18 working days later, I have still not received a refund, so I contacted their customer support team by email again.
I got another quick reply , this time to say that, due to COVID issues, their finance team were advising that they won t now be able to refund me until 17th August.
I recognise that COVID 19 is a challenge for everyone, but the issues with this company clearly go back well before this.
Disappointed and suspicious
In case it is helpful to others, the two registered directors of this company are Ms LEELA EMECHEBE and Mr CHENDU KEN EMECHEBE .
I have now asked the customer support team for the director s contact details so that I can raise my complaint directly with them ... but, as of now, no response.