We have had many good experiences at Shutters. How...

We have had many good experiences at Shutters. However, today was our last. My wife is temporarily wheelchair bound and needed to use the chair lift to access the restaurant. The lift went up but the access door was locked! Security took its time to rescue her. When I mentioned this issue to the manager on our way out, recognizing that we both were French Americans she gave me an extra dose of the cold politesse and total lack of empathy that I remember so well from the old country. Needless to say, she made no offer to comp our (overpriced) breakfast today or in the future. The staff was surly as well.