Zack Linstrom

Review of AimLoan.com

If they ask for your credit card, do not give it ...

If they ask for your credit card, do not give it to them. It will snowball into constant requests for more and more undisclosed fee. If they say they are "95% sure" the appraisal will not be necessary since the home is half paid off, you will be charged $450 (some FEMA State of Emergency in SD came up at the 11th hour). The out of pocket, unexpected charges due to incompetence of their staff was unbelievable (almost $1,000). Having my my middle initial changed of a HOA document costed me $185.
I chose the company because they were local and expected them to know the area. Most were trainees and transplants after looking at their LinkedIn accounts after being baffled by their lack of knowledge. Nikola and Betty were continually at odds and requesting the same documents over and over again. I was asked to hand deliver my tax returns, so I showed up during my lunch break and could not access the building and no one came out to greet me as agreed upon 30 minutes prior.
I filled out the customer service survey advising of my terrible experience and not a single follow up call or email response.
I have refi'ed several times before and this was unbelievably bad.
It will take me several years to make up for all the cost incurred from the incompetence of this company and their staff.