Michelle Staels

Review of Kingsley Management

We moved out of Lakevilla community in Oxford the ...

We moved out of Lakevilla community in Oxford the end of June and did all the things asked of us when preparing to move like send our 30 day notice, give a forwarding address, and leave the keys for them when we were out. I continued to receive bills, so I called in and was told by Rene that I was all set...it was a mistake on their end but they knew I was moved out. I STILL got bills so I messaged them and told them I was still receiving bills. After 30 days, I still did not have my deposit, so I called in AGAIN to find out how long it is suppose to take. Barb informed me that I owed for July because they didn t realize that I moved out....I told her I have proof of all of the conversations with Renee stating when I moved, where the keys were left, what I did with the mail keys, and Renee responded to this emIl. In the same breath, Barb states that there was tons of damage (which is a lie) to the property....but she just said she thought I still lived there...interesting. I am so BEYOND frustrated with this. Never have I dealt with such unprofessional behavior and my husband and I have always rented. We have never had a negative response when we have left a home. My husband called again today, September 1st, and they have in their records that we moved out August 1st..so I still have no deposit and they still seem to not know what the heck they are doing. Tried to call corporate a few times and left messages and voicemail boxes are full or they never have anyone to answer the phone. Please stay away from this company and communities owned by them. Read the reviews. It is a terrible experience!!!!