Terri Schurman

Review of Sterling Central Apartments

As a parent paying for this apartment I am complet...

As a parent paying for this apartment I am completely appalled by the lack of professionalism exhibited throughout the past 10 months our college student has been residing in Sterling Central. Had I known going into the community the revolving door of office staff I might have been alerted to the issues within the housing. The continued lack of caring for resident safety, disdain while asking a question about security, and utter disregard of a question about a resident being towed in error is inexcusable. I am not at all surprised to read the previous and continuous negative reviews for this community and urge anyone to take them very seriously. Given the cost of each apartment in full one would expect true management and supervision of the property rather than the complete hands off "it'll be okay" behavior exhibited by the property manager, the only one who has been in her position longer than 6 months. The tour is amazing and the model apartment is beautiful but the reality is in stark contrast. The understanding that most residents are college students whose parents pay the bill is brought up during leasing conversation yet no mention of when paying online the bill is $19.95 more each month, i.e, $480 each year. New management with a committment to change in residential management is greatly needed at this particular property. I look forward to our last payment to this entity and will be sure not to sign with any branch of Sterling Central again.