Erin B

Review of Fairmont Scottsdale Princess

We loved the hotel and were pleasantly surprised a...

We loved the hotel and were pleasantly surprised at how much. We had research a ton of hotels and chose this because of the Fairmont gold lounge package. The Fairmont Gold lounge was great, wonderful selections, especially breakfast! Our room was great - huge bathroom for 3 women to get ready. Loved all the fire pit areas around the hotel. Only small negative was the spa. We went on a Saturday and it was way too crowded. There were 22 people in small "relaxation" room waiting for services at 10. That's ridiculous. I'm not even sure the 4 people lounging in the 4 recliners could be relaxed when it's so overcrowded. Not exactly relaxing with standing room only. And it's annoying to be presented the bill to pay with 20% gratuity already added when you check in - and be told you can come back within an hour and reduce it if you want - that's silly considering people might have multiple services or want to enjoy the facilities. If you want a 20% tip then included it in the price of the services and be done. It already puts a negative damper on the experience to think I've just paid $200 for a 50 minute massage so I sure hope its good. Not the right mind set. In the end it was an excellent massage. They are clearly set up to anticipate high volume given the # of lockers so there is not enough seating in hot tub/steam room area, let alone the spa pool. I guess you'd have to get up there at 6am to get a seat. But the spa lunch was great and a nice treat.