Don't be enticed by the decent prices on their web...

Don't be enticed by the decent prices on their website - I ordered a phone but it never arrived after 10+ working days so I asked for a refund as I couldn't wait any longer. I then waited 14 working days for the refund to be processed. I emailed 3 times and went onto the live chat..no response. I was then emailed to say I would have to wait a further 20 days for the refund to be processed due to banking system even though they can afford (and have the time) to keep running Google Ads 24/7. A terrible customer experience..still no phone, no refund and no way for me to call someone at their end to explain why this is a problem.