UNACCEPTABLE. The doorman wrote us on the waiting ...

UNACCEPTABLE. The doorman wrote us on the waiting list with 40min expected waiting time. After an hour not being called, we asked and he told us we were next ones on the list. We waited 30 more minutes, and groups of people were passing ahead without a credible justification. After 2 hours, and people who were in the same lane exiting the restaurant, we asked for the 4th time, and the doorman has been very ironic and disrespectful. No empathy, after 2 hours lost our first day in NY we had to leave to another place.