The entire long stay in this hotel is terrible bey...

The entire long stay in this hotel is terrible beyond description. i hardly have such strong dislike for any hotel stay because most times the different areas of the area compensate for its inadequacy in other areas (ie facilities are old, then staff are friendly) but this is by far the worst and largely triggered by the checkout experience. If there was any negative star, it would have been -10.

First the cleanliness of the rooms is atrocious. They hardly clean the room, leaving hair from previous guest on the floor and in the bathroom. The corridor and room is filled with an air of stale musky smell that tickles the nose as you breathe in.

Next, the condition of its room is not even properly maintained. Shower curtain stained and mouldy, water is always red with rust when you turn on the tap everyday.

Thirdly, I m check-in the internet login details provided by reception is wrong. Had to call operator a few times just to get one that I can login. After I ve finally logged in, the connection is terribly unstable and slow.

Fourthly, the food and service at the cafe at breakfast is bad. Food outside the hotel is anytime easily better than the crappy breakfast they serve. Scrambled egg is over cooked, vegetables turned yellow from over cooking as well. Service staff walks through the cafe with no regard for guests and squeeze past guests as though the guests are a trouble to them rather than people who are their paymasters.

Last but not least, at check out the reception claimed that credit card payment can not be charged in my home currency. Then, she went to check and a Duty Manager Hannah pushed open the door that led to back office from behind the reception brashly. Then with a frown on her face stormed up to the reception where I was and exclaimed in a tone that is challenging and demanding, How can I help you! . I explained What I wanted. She then explained it can t be done and she threw the credit card machine on the reception counter and retorted, you show me la! .

I have never ever written against any service experience because I acknowledge that working in the service line is tough. But this time, I had to. If anyone feels that their guests are a trouble and giving them problems to make their days awful, then DON T working in the service line. Go somewhere else that you don t have to face anyone.