Most retailers offer return policies because they ...

Most retailers offer return policies because they stand behind the fact you will be happy with your purchase. Well, we weren't happy with our purchase at this dealership because we assumed that the sales person knew what we wanted so we didn t read carefully on some of the terms they put in our papers (my mistake #2). So when we try to go back to renegotiate or cancel the purchase their initial friendly tone changed, You've bought the car, there's nothing else we can do for you regarding this , told to me by both the finance manager and the general sales manager. Nothing, really? You think that s what your customers want to hear?

Why do these kinds of sales-tactic still exist? With how people shop nowadays on the internet, why do we still let car dealers treat us like this? Charging things such as destination fees, processing fees, dealer s license tax, etc... From the time we walked into this dealership until we walked out, it took almost 4 hours! Why is this wait necessary? (my mistake #1)

Tesla has the right idea: sell directly to consumers, with a 7-day/1000 mile full refund policy. If this is the way to buy cars in the future, I fully embrace it. No haggle, no wait time, no headaches. There are so many choices out there, but this particular dealership here, is a red flag. Especially when they promote customer experience is their top priority.

I read another review posted by a customer who had a very similar story from this place; There is a huge disconnect between their sales and finance people. So the advice from me is: There are plenty of other dealerships in our area (Landmark, Joyce Koons, etc...). Don t just stick to this one that s close to you, thinking that s the only choice you have. if you do choose to go to this one, be mindful of how they treat you after they got what they wanted from you.

To the PR/Marketing/Social Media person reading: This review is not for you so no need to reply. I am writing about my experience and opinion as a buyer at your business so other buyers are aware. I don't need you to contact me or asking me to reach back. I've already made that mistake twice, never again. And I won t ever recommend it to anyone else.