Joel Gautraud

Review of Cincinnati Gas and Electric, C...

In trying to set up service with Duke Energy, they...

In trying to set up service with Duke Energy, they transfer you to "Duke Energy Connections" and try to hard sell you on signing up for Time Warner phone and internet. They kept my wife on the phone (with screaming children in the background) for an unnecessary and extra 25+ minutes. She attempted to end the call (and the sales pitch) 4 times before the pushy and rude sales person acknowledged and let her go.

I hindsight, the gas+electric service setup was probably already complete when they transferred her to the sales person (for Time Warner), but they made it sound like a necessary step. It wasn't. It was just a forced sales pitch.