Jack Berg

Review of Dept Of Human Svces

The folks at the Rock Island DHS office are some o...

The folks at the Rock Island DHS office are some of the hardest-working people I've ever met. Their case load results in an extremely fast-paced day for all of the case workers, yet the five or six people I met over the past couple months were pleasant, patient, caring and efficient.

I do understand the comments about difficulty reaching by phone (hence my 4 stars instead of 5) but I believe that is simply due to the workload.

I have been in that office maybe ten times, and while I did have to wait a couple hours once (I arrived just before lunch) most times I saw a case worker within 15-20 minutes.

Bottom line...I found the folks at RI DHS helpful, pleasant and very busy, and certainly worth the wait to meet them in person.

Thanks!