When we called to book, they failed to tell us tha...

When we called to book, they failed to tell us that the indoor pool was not working and that the outdoor pool was not heated.
Arriving on the spot after we had already paid, we were informed of minor inconveniences. As a compliment to compensate, they accommodated us in an apartment and were extremely kind to cover up their pass.
We tried to use the jacuzzi, the water was cold and dirty. The sauna and steam bath only work if you call to say you want to use them. To say you want to use them you either have to go back to the room to call or you have to go to the reception (no phone )
Bathrobes and slippers were not provided.
When ordering accommodation for 3 people in the apartment, a third set of towels was not provided.
The alarm in the room was broken and went off several times on its own, when asked what was happening the answer was "there is nothing we can do"