As a long time Darvin customer writing this review...

As a long time Darvin customer writing this review is difficult. I placed an order September 28, 2020 for a couch, a coffee table, end table and sofa table. I was informed when I placed the order it would be in the middle of October. I called the middle of October and spoke with a representative from the Order department whom stated they don t have time to call customers from their sheets because people who call in are more important. I then spoke with a manager who said my furniture would be in the middle of November. I cancelled the sofa table. I then called the middle of November and found out it would be in roughly middle of December. Well wouldn t you know I called in on Sunday and it s now the end of December -first of January! NOT ONE time has anyone called me about my order until TODAY! This sales rep who is making commission off of my order calls and says This is Darvin your furniture is in when do you want it delivered I had to ask for his name. He stated he s been out because of covid for 2 weeks! I said well my couch isn t in is it and he said no it s stating January 10 is when the order will be in! No one again called me. I have been waiting on a call from Kevin or Steve who were supposed to call me regarding the order and issues I ve had since October.

If Darvin had this type of service prior they wouldn t still be in business! Covid has changed lots of things but when your commission based you try to figure out how to make your customers happy!! Get it together!