Sheryl Doc

Review of Pro Guard Warranty

I purchased a hybrid car with extended warranty th...

I purchased a hybrid car with extended warranty that covers transmission and engine. A few months after the purchase the hybrid transmission went bad. Proguard found every reason to not fix the transmission so I ended cancelling the warranty and traded the car because no one would buy it in that condition. I paid $2500 for a 5 years warranty. After weeks of waiting, I received a check for $509.24. I had the car for about 6mths when the claim was made so I questioned the check. I keep getting the runaround from both the car dealer and Proguard. Proguard is claiming that they sent over $1,300 and the dealer is claiming that's not true. This is extremely poor customer service on both parts. Proguard denied my claim but yet still holding on to my money. This is very dishonest.