For the amount of money spent to stay at the locat...

For the amount of money spent to stay at the location you can defiantly get more for your money else where! This resort is very small with limited options available(restaurants etc.). A positive is this resort has is nightly entertainment and a decent view of the water however no water activities. They lack in customer service and guest service will even give you a hard time to use the phone to call for air port transportation! Only other positives I can think of is they do maintain the outside property landscape well. This resorts has a lot of negatives about it.

To start with WE HAD NO AC for two days!!! it took hours of sitting with management (4 Hours) for them to finally get the employee to fix our air conditioner. The employee came to our room the first time and was not able to fix it and just left. After our room became very very vey humid and unbearable is when I returned to the front desk to have them send the same guy back only to have him have our air conditioner blow very low air and turn on and off for the rest of our week long stay. The resort refused to upgrade or change our rooms for a working AC. Not to mention when we first arrived they tried to place us in a different room then the upgraded suite we paid for! All the rooms are located away from the pool and beach unless you're staying in the building with the swim out pool. All staff barely speaks English which is fine however when you're placing order at a restaurant and they keep getting the order wrong it can be frustrating. We also witness staff smoking weed while in uniform which I find unprofessional. There is also a building staff member from a outside company that is located at each building who will bother you to sign up for a seminar so he can make commission. The rooms looked amazing in pictures and very modern however in person the room is filled with cheap furniture, torn wall paper and broken shower doors and dirt in the jacuzzis.

Only 5 star thing about this resort is the SPA everything else I would not recommend to family or friends and defiantly will not be returning.