Do not use this company they have had my money for...

Do not use this company they have had my money for 8 weeks and I cannot get through to them by phone. See details :- Please see below the details of the catastrophic customer service that I have received to date. This is still ongoing and QMF have now had my money for over 8 weeks.



08-5-18: Confirmation received from QMF that they were shipping 128Gb iPhone-7
08-5-18: I queried if the 256Gb was being shipped as ordered.
08-5-15: Customer services at QMF assured me that the upgraded device was being shipped.
09-5-18: 128Gb iPhone-7 received.
10-5-18: I emailed QMF complaining that the wring device had been delivered. Was asked to supply IMEI number.
10-5-18: I supplied IMEI number which confirmed that it was 128Gb.
11-5-18: I was asked by QMF to fully set up phone to confirm if it was 128Gb.
11-5-18: I fully installed settings on the phone, confirmed that it was 128Gb and requested that it be collected and my money refunded.
11-5-18: QMF supplied link to print return label via post office.
15-5-18: QMF confirmed that the device had been returned and that they would process the refund.
16-5-18: QMF emailed suggested that a replacement device would be sent in the next 2-3 days.
16-5-18: I contacted Citizens Advice and they confirmed that since the device delivered did not match what I had paid for I was entitled to a full refund. I informed QMF of this again requesting a refund.
17-5-18: QMF again confirmed that they would be sending a refund but this may take up to 14 working days.
14-6-18: I emailed QMF asking again for my refund since it had now been 18 working days since that had received the device.
14-6-18: QMF mailed to inform me that they aim to dispatch all refurbished devices within 5-7 working days* as stated on your confirmation email that was sent to you when you placed your order with us, you are currently still within the dispatch time frame
WHAT A DISASTER
18-6-18: YES your customer services have contacted me informing me that "I would like to inform you that we have changed our card processing payment system and as a result have suffered a massive delay of approximately 14-28 working days in refunding a few of our customers. We switched payment gateway on 01-05-16 and hence we are experiencing longer processing times for refunds for orders placed before the 1st of May 2018. We are very sorry for any inconvenience this has caused you."
SO NOW YOU WANT TO KEEP MY MONEY FOR EVEN LONGER THAN 10 WEEKS !!!
AS STATED AT THE BEGINNING OF MY REVIEW DO NOT USE THIS COMPANY !!!!