I went there to see if they sold box springs since...

I went there to see if they sold box springs since mine had broken. The sales representative was very nice and called the manager to see if they could. She told me they would work with me and that they don't make "box springs" anymore, that they were now making "foundations" or "platforms." She told me they would sell me one for $160. That was a bit steep, considering the previous furniture gallery I looked at would have sold me a box spring for $90, but I'd have to wait for it to be shipped. I asked her what a platform foundation was. She told me it would look like the foundations they had on display, which were very nice with wooden bottoms and feet or wheels (I wasn't mistaken; she'd confirmed they would have legs). I then thought that was a pretty good deal, so I purchased one and had to go pick it up from their warehouse.

When I got to the warehouse I was godsmacked, to say the least, when they loaded my truck with an ordinary, flimsy box spring. I took it back to the sales representative, who was also shocked that that was what they'd given me. She called upon the manager, who I can say with utmost confidence was THE RUDEST MAN I'D EVER MET in the line of customer service! I explained why I was so confused, and he didn't in the least try to understand me. He basically told me that was what a foundation was- a box spring (but without the springs). I told him I was told differently. I'd purchased something else, and the price was $70 more than the last place I'd gone to for the exact same thing. He seemed offended and became aggressive, sarcastically retorting that he doubted that, "considering box springs go for $600." What a liar!! He told me it was nonrefundable anyway ("too bad, so sad"), and I had to drag my fiance away because he would have gotten physical with the man. I will never, EVER go back to this awful place again. I've never been treated so badly in my life, and by someone I'd done business with! Don't purchase your furniture here if you don't like getting screwed from behind without the lube.