We may have been a bit unlucky with our visit, the...

We may have been a bit unlucky with our visit, the service was a mess. Our order ticket was thrown away and had to order again, certain things we asked for like butter for the toast was acknowledged but forgotten and the drink order was messed up. The saving grace was the quality of the food which was excellent. I would have given 4 stars if the wait staff had offer to remove of reduce the service charge given the problems we had on this occasion.